🚨 This article applies differently depending on your plan type.
Legacy plans: Solo and Professional
New team-based plans: Basic, Growth, Scale, Enterprise
Legacy plans no longer support plan changes.
If you are on a Solo or Professional plan, you cannot upgrade or downgrade within legacy tiers. You may keep your plan as-is, or you may cancel it. Upgrades are available only to the new team-based plans, which require a quote from our commercial team.
How Subscription Management Works
Vev uses Stripe, a secure payment platform, to handle all billing and subscription management. To access your billing settings, you need to be either an Owner or Admin of the account.
The Stripe customer portal allows you to:
View and manage your subscription details
Access your complete invoice history
See upcoming invoices and billing forecasts
Update your billing address and information
Change your payment method
Cancel your subscription
How to Access Your Billing Settings
Follow these steps to manage your subscription and billing:
Go to your Vev Dashboard
Click your company avatar on the left sidebar
Hover over your account name to reveal the setting icon (cogwheel)
Click the cogwheel to enter Account Overview
Select Manage Subscription to open the Stripe portal
Changing Your Account Plan
If you are on a Legacy Plan (Solo or Professional)
Legacy plans are no longer eligible for plan changes within the old tiers. This means:
You cannot upgrade from Solo to Professional
You cannot downgrade from Professional to Solo
You cannot change between any legacy tiers
You may:
Keep your existing legacy plan with no changes, or
Upgrade to one of the new team-based plans (Basic, Growth, Scale, Enterprise) by requesting a quote
Cancel your subscription at any time
If you would like to explore the new plans, please book a call with our commercial team.
If you are on a new team-based plan (Basic, Growth, Scale, Enterprise)
Plan changes are handled directly through our commercial team.
To request changes, please contact your account representative
Understanding Prorated Billing
Prorated billing applies only to legacy plans. For detailed examples of proration on legacy plans, see Prorated Billing in Vev.
Cancelling Your Subscription
For legacy plans (Solo and Professional), you can cancel your plan at any time through Manage Subscription. Note that you cannot reactivate legacy plans once cancelled.
Important notes:
Your plan remains active until the end of your current billing period
Your team will be disbanded upon cancellation
All members revert to the Free plan
All project plans are removed on cancellation