How Subscription Management Works
Vev uses Stripe, a secure payment platform, to handle all billing and subscription management. To access your billing settings, you need to be either an Owner or Admin of the account.
The Stripe customer portal allows you to:
View and manage your subscription details
Access your complete invoice history
See upcoming invoices and billing forecasts
Update your billing address and information
Change your payment method
Cancel your subscription
How to Access Your Billing Settings
Follow these steps to manage your subscription and billing:
Go to your Vev Dashboard
On the left sidebar, click your company avatar at the top
Hover over your account name to reveal the settings icon (cogwheel)
Click the cogwheel to enter Account Overview
Select Manage Subscription to open the Stripe portal
Changing Your Account Plan
For Free, Solo, and Pro Plans
To upgrade or downgrade your plan:
Click Change plan in your Account Overview
Select your desired plan from the available options
If you haven't added billing information previously, you'll be guided through the checkout process
If your billing details are already on file, confirm the upgrade to complete the change
For Organization Plan Users
If you're on the Organization plan, please contact us directly for any plan changes:
Reach out to your dedicated account executive
Understanding Prorated Billing
When you make changes to your subscription between billing cycles, Vev automatically calculates prorated charges or credits.
Example: If you add a new user halfway through your monthly billing cycle, you'll only be charged for the remaining two weeks until your next regular billing date.
Read this article for common questions and more examples about proration in Vev.
Canceling Your Subscription
You can cancel your subscription at any time through the Manage Subscription section in your Account Overview. This will redirect you to the Stripe customer portal where you can complete the cancellation process.
Important notes about cancellation:
Your subscription remains active until the end of your current billing period
Your team will be disbanded upon cancellation
All team members on your account will be reverted to the Free plan
All project plans will be automatically removed.